Customer
Our service is essential, but we also want it to be exceptional. As part of a team that looks after our customers, you’ll be using the latest technology to help them in their time of need, whether that’s paying a bill, getting a new connection when they move house or learning how much water they use so they can make informed decisions to save water and money. We’re looking for people who thrive on a challenge and love interacting with people to deliver exceptional customer service. It’s a fantastic opportunity to make a difference and work with like-minded people who have customers at the heart of everything they do.
Environments we operate in
Why it’s important
The teams that look after our customers play a crucial frontline role in helping our customers, communities and environment thrive. With the ongoing rise in population and ever-changing environmental weather conditions, it’s more important than ever that we help our customers become more mindful of their household usage and wastage. The smart meters we’re installing will make a huge difference with this, as well as enabling us to identify leaks more quickly and accurately so we can reduce waste and disruption to our customers and communities.
Our dedicated teams provide an exceptional experience to every one of our 15 million customers, working closely with them to resolve any issues and support those who are struggling to pay their bills. We fully recognise the impact of the cost-of-living crisis, and this team is critical in providing our most vulnerable customers with tailored support, putting them and all our customers at the heart of everything we do.