Help & support


  • What pre-employment checks will I have to go through?

    It depends on the type of role you’re applying for, but you’ll need to prove your right to work in the UK, verify your identity and provide at least two references from recent employment, training or activity for the past three years.

    For some roles, we might need to do further checks including criminal record checks, security clearance, any essential qualifications needed and DVLA. We’ll tell you what checks we’ll need to do when you apply for a specific role. You can also find out more information about our recruitment process.

  • Can I send you my CV?

    If you’d like to join the Thames Water family, but can’t find the role you’re looking for, you’re very welcome to join our talent pool.

    Search & apply

    Or you can set up a job alert – tell us what you’re looking for and we’ll send you an email when a good match comes up.

    Create job alert

  • I have a disability - does Thames Water provide reasonable adjustments?

    Yes, we’re committed to making sure everyone has the opportunity to succeed in their career at Thames Water. The first step would be to let us know if you need any reasonable adjustments when you apply. See what additional support may be available at work, and during your application process, through the ‘Access to Work’ scheme at

  • Do you offer work experience?

    While we don’t currently offer a formal work experience program for school students, we’re always looking for ways to get young minds excited about water. You can access some resources and ideas at Education and Resources – Thames Water

  • Do you do internships?

    Yes, if you’re an undergraduate in year 2 or 3 of your degree, you’re eligible for our eight-week Summer Intern programme. You can find out about internships and other early careers opportunities on our Early Careers page.

  • Can I get some help with my CV and improving my interview skills?

    Yes, our employability courses can help you develop the essential skills to succeed in your job search. If you’re claiming universal credit, jobseekers’ allowance or employment and support allowance, our sector-based workplace academy programmes (SWAPs) will help you build your confidence, improve your job prospects and enhance your CV.

    If you’d like to improve your literacy, numeracy or digital skills, we also offer lots of support through our work with local Further Education teams. Visit our ‘Employability & skills’ pages or email us on [email protected] to find out more.

  • Do you offer flexible working?

    Over the past few years, we’ve made some major changes to how we work.

    We know that everyone has busy lives outside of work and we want to make your career at Thames Water work around you. Though we’re an operational business, we strive to support flexible working in a variety of ways and have a range of family friendly policies to support this.

  • What benefits are available?

    As part of our family, you’ll enjoy fast-tracked career opportunities, family-friendly policies, a generous holiday allowance and flexible working arrangements. There’s also lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances.

    You’ll also be invited to help further evolve our already inclusive and flexible culture and be given opportunities to help our communities and the environment. You can find out more on the ‘Our benefits & perks’ page.

Get in touch

Got a question about the application process? We’re here to help.

Just email our Resourcing team on [email protected]

Or call them on 0118 952 0101

Our lines are open from 9am to 5pm, Monday to Friday.

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