Purpose & values

River Thames

At Thames Water, our purpose is crystal clear – to deliver life’s essential service so our customers, communities and the environment can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Our values and behaviours

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Take care

We put the health, safety and wellbeing of our colleagues, our customers, our communities and ourselves above all else.

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Passionate about everything we do

We do everything with energy and enthusiasm, taking a can-do approach.

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Be respectful and value everyone

We challenge prejudice, discrimination and unacceptable behaviours wherever we see them.

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Reach higher, be better

We support each other to be the very best we can be by listening, learning and trying new ideas.

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Take ownership

We keep our promises and take action where it’s needed to support our colleagues and our customers.

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Be proud, Be blue

We always work together as Team Thames and do the best possible job for our customers.