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Recruitment
process

We believe everyone has potential and should be given the chance to thrive, so we’re opening up opportunities for as many people as possible.

We’re committed to removing barriers so that everyone has access to employment, at all levels. Whatever you’ve done and wherever you’re from, we want to invest in you and your career and help you reach your potential.

So, if you’re looking for a career where you can make a daily difference to millions of people’s lives, apply now and we’ll support you every step of the way.

Application process

Here’s a brief outline of the application process – we’ll keep you updated so you know what’s happening and when.

Applying

To get started, create an account, answer some basic questions in our application form and upload your CV (add a supporting statement, if you’d like).

Screening

We’ll look at your CV and might call for a chat. Depending on the role, there may be extra assessments, or you’ll go straight to interview.

Online assessment

Some roles require an online assessment, which is a great opportunity for you to learn more about what’s involved.

Interview

You may have one or two interviews - in person or virtual. It’s a chance to show your passion for our values and purpose.

Assessment

A few specific roles might involve completing an assessment in person - we’ll let you know if you need to.

Offer

We’ll always let you know if you’ve got the role. If not, you can join our talent pool or apply for another role.

Onboarding and
pre-screening

Everyone who joins us needs to complete screening before they start. This includes things like references and right to work.

Advice and support

“What makes a winning application?”

A top tip is to spend some time learning about the company and what we do, our purpose and especially our values. These are: take care; take ownership; be passionate about everything we do; be respectful and value everyone; reach higher, be better; be proud, be blue. Read through the job requirements and desirable skills and, if you don’t meet all the criteria, you should still apply - you can highlight any transferable skills or experience you have. And we’re always keen to hear about your passion for what we do and an enthusiasm for learning, so make sure you get these across in your application.

“What can I expect in an online assessment?”

Depending on the role you’re applying for, we might ask you to do an online assessment. These usually take about 15-20 minutes and are based around the job, so there might be questions around scenarios or activities to help us understand how you might respond to different situations, such as customer situations. And, if the role you’re applying for needs specific technical knowledge or skills, the assessment will explore those, too.

Person at work on laptop around a shared table

“I’ve been invited to an assessment centre. What happens here?”

These assessments usually take place on site and last around two to three hours over a morning or afternoon, with breaks in between. We’ll show you a presentation to help you learn more about the team and job opportunity you’ve applied for. We’ll also find out more about how you work as a team, how you communicate and how you might respond in different situations, so you can expect to take part in some scenario-based activities and role play.

“I’ve accepted a job offer! What happens now?”

Congratulations! We’re looking forward to welcoming you aboard. You’ll need to complete our pre-employment screening before you start which will include a check on your right to work in the UK and references. Depending on what role you’re going into we may need to complete some additional checks, including criminal record and DBS, global sanctions, any essential qualifications and memberships and DVLA. All this can take a while so if you can get your documents ready beforehand, it’ll really help. The sooner we can get this stage done, the sooner you can join us!

“Anything else I should know?”

We want to help you be at your best throughout the process and when you come and work for us, so don’t hesitate to get in touch if you have any questions or concerns. We want to remove any barriers for passionate people who want to join us and we’re 100% committed to building a workforce that reflects the communities we serve. If you have any requirements for adjustments at any stage, please let us know in your application so we can make sure we can support you.